Frequently Asked Questions
- What types of jewellery do you sell?
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We offer a wide range of high-quality jewellery including rings, necklaces, bracelets, earrings, and more. Our collection features various materials such as gold, silver, platinum, diamonds, gemstones, and pearls. We also have custom jewellery options for personalized designs.
- How can I place an order?
- Placing an order is easy! Simply browse our collection, select your desired item, choose any customizations (such as size or engraving), and click on the "Add to Cart" button. When you're ready, go to your cart and proceed to checkout to complete your purchase.
- What payment methods do you accept?
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We accept a variety of payment methods, including:
- Credit/Debit Cards (Visa, MasterCard, American Express)
- PayPal
- Apple Pay and Google Pay
- Bank Transfers (depending on your region)
- Is my personal information safe on your website?
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Yes! We take your privacy and security seriously. Our website uses SSL encryption to ensure that your personal and payment information is protected. We never share your details with third parties, except as necessary to process your order
- Can I request custom jewellery?
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Yes, we offer custom jewellery services! You can work with our team to create a one-of-a-kind piece based on your preferences. Please visit our "Custom Jewellery" page or contact us directly for more details.
- How long will it take to receive my order?
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Shipping times vary depending on your location and the type of product you ordered. Typically, orders are processed and shipped within 1-3 business days. Delivery times are as follows:
- Domestic: 3-7 business days
- International: 7-21 business days
For custom orders, please allow additional time for design and production.
- Can I change or cancel my order?
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Once an order is placed, we begin processing it as soon as possible. If you need to change or cancel your order, please contact us immediately. If your order has not yet been shipped, we’ll do our best to accommodate your request.
- What is your return/exchange policy?
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We accept returns and exchanges within 30 days of delivery. The item must be unused, in its original packaging, and in the same condition as when it was received. Customised or engraved items are non-returnable unless faulty.
For return instructions, please visit our Returns & Exchanges page.
- Do you offer warranties on your jewellery?
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Yes, we provide a warranty on most of our jewellery pieces. This covers manufacturing defects, but does not cover damage caused by misuse or normal wear and tear. Please refer to the product description for specific warranty details.
- How do I care for my jewellery?
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To keep your jewellery looking its best, we recommend the following:
- Avoid exposure to harsh chemicals or abrasive surfaces.
- Clean with a soft cloth regularly.
- Store your jewellery in a safe, dry place when not in use. For more detailed care instructions, please visit our Jewellery Care page.
- Do you ship internationally?
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Yes, we offer international shipping! Shipping costs and times vary depending on your location. You can view the estimated shipping charges at checkout.
- How can I track my order?
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Once your order has been shipped, you will receive an email with tracking details. You can use this information to track your package online.
- I have a question that’s not listed here. How can I get in touch?
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If you have any additional questions, please don’t hesitate to contact our customer support team.
You can reach us via:- Email: jzich@trinitydiamonds.com
- Phone: +1 (520) 498-5195
We’re here to help!